Shipping policy
Australia
All Australian orders are dispatched from our warehouse in Melbourne, Victoria.
Free shipping
Orders over $2,000 ship free anywhere we deliver in Australia. We do not deliver to the Northern Territory (see below).
Orders under $2,000 are charged delivery calculated at checkout.
We do not offer white glove delivery in Australia.
Delivery times for in-stock items
| Location | Estimated delivery |
|---|---|
| Victoria | 1 to 4 weeks |
| NSW and ACT | 1 to 6 weeks |
| Queensland | 1 to 6 weeks |
| SA, TAS and WA | 1 to 6 weeks |
Need it sooner? For Melbourne deliveries, let us know your preferred date and we'll do our best to meet it. For express shipping elsewhere, contact us through live chat before you order.
How your order is delivered
Your furniture is delivered to your home. We work with a network of delivery partners across Australia, so the exact service, such as kerbside or inside your home, varies by location and courier.
Please make sure someone is home on your delivery day. We don't usually charge for redelivery, but some couriers may charge if a delivery can't be completed.
Measuring and access
Please measure your doorways, hallways, stairs and lifts before ordering. You are responsible for making sure your furniture fits into your home and through any access points.
Made-to-order items
Made-to-order items are produced for you, and the estimated lead time is shown on the product page. Lead times are estimates: ocean freight and container shipping delays can add 4 to 8 weeks. If your order is delayed beyond this, we will contact you with options.
Pick-up
You can collect your order from our Melbourne warehouse by arrangement. Pick-up is not available at checkout, so please contact us before you order to arrange it.
Northern Territory
We do not deliver to the Northern Territory. If you're in the NT, contact us before ordering and we'll arrange for your own courier to collect your order from our Melbourne warehouse.
Damaged deliveries
Please inspect your order on arrival and photograph any damage. See our Returns & Refunds Policy for how to report it.
30-day home trial
Live with your Larkwood furniture for 30 days. If it isn't right for your home, we'll collect it and refund the product price.
- Try it at home. It takes time to get to know a piece of furniture, so you have 30 days from delivery to decide.
- Contact us at support@larkwoodfurniture.com.au to arrange your return.
- We collect it. Our courier picks it up from your home. Return freight is capped at $200 per order in metro Melbourne, Sydney and Brisbane, and charged at the courier's quote elsewhere. We confirm the cost before booking.
- We refund the product price once your return arrives and passes inspection, less the confirmed return freight. Original delivery fees are not refunded.
Items must be in the condition they were delivered in, allowing for normal light use. Made-to-order and Final Sale items are not included in the trial. Full terms are in our Returns & Refunds Policy.
United States
All US orders are dispatched from our warehouse in Houston, Texas. Our carrier does not cover every state, so we deliver only to the states available at checkout. All amounts are in USD.
Delivery options
| Service | What's included | Price |
|---|---|---|
| Room of choice | Delivered into the room of your choice | Calculated at checkout, from $100 per order |
| White glove | Room of choice, plus unpacking, assembly if needed and rubbish removal | $200 per order |
Delivery is charged on all US orders; free delivery is not currently offered in the US. White glove delivery fees are non-refundable.
When your order ships
We only dispatch items once they are in stock at our Houston warehouse. Items not yet in stock are sold as pre-orders. The estimated dispatch date is shown on the product page and in your order confirmation.
For items shown as in stock, delivery can take up to 3 weeks unless the product page shows a different date. For pre-orders, the product page shows the estimated timing, for example "Delivering late March". Our carrier will contact you to book a delivery time.
If we miss the estimated dispatch date for any order, we will email you, and you can choose to wait or cancel for a full refund.
Failed deliveries
Please make sure someone is home at the booked delivery time. If a delivery cannot be completed because no one is home or access is not available, redelivery is charged at the carrier's cost.
Measuring and access
Please measure your doorways, hallways, stairs and elevators before ordering. You are responsible for making sure your furniture fits into your home and through any access points.
Damaged deliveries
Please inspect your order at delivery and note any damage on the delivery receipt before signing. Report damage within 48 hours, or within 7 days for concealed damage found after unpacking. See our Returns & Refunds Policy for details.
Contact
Email support@larkwoodfurniture.com.au. We reply within 2 business days.